Why Outsource?
Our people are your people. They work for you. Accordingly, their intention is to enhance your brand and image and ensure your callers enjoy an excellent customer experience anytime they make contact with our call center. All agents interacting with your customers are professionally trained and coached and have extensive experience in all aspects of customer service.
Certainty and comfort in the front end and back end of call management solutions.
Our management and support teams are equally as focused on ensuring an excellent experience for your customers as our customer service agents. They know that customer satisfaction does not end when the interaction does. Training, coaching, resource management, administration, operations, technology performance and account management are all key ingredients to AF CorpUSA’s successful customer service menu.
AF Corps’s key contacts
Over 90% of Fortune 500 companies have outsourced at least one major business function.